Japan's Joint Kiosk Now Combines Immigration and Customs Into One Stop, With Narita's Last Terminals Added From 24 September

Japan's Joint Kiosk system, a self-service machine that processes immigration and customs declarations together in a single step, has been extended to Narita Airport's Terminals 1 and 2 from 24 September 2026, according to Japan's Customs authority and reporting from airport-focused travel outlets. The system already covers Narita Terminal 3, Haneda, Kansai and Fukuoka airports, and its extension to Narita's two largest terminals effectively completes the rollout at the country's busiest international gateways.

How the Joint Kiosk works

Under the system, arriving passengers first complete their disembarkation and customs declaration through Visit Japan Web, the Japanese government's online pre-registration platform, which generates a QR code combining both sets of information. At the airport, that single code is scanned at a Joint Kiosk along with the traveller's passport, replacing what were previously two separate stops, one for immigration and one for customs, with one machine.

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Who can use it

Japan Customs states that use of the Joint Kiosk requires a passport with an embedded IC chip, since the machine matches a live facial photo against the chip's stored image, and travellers must remove masks, sunglasses and other face coverings before scanning. A minimum height of around 135 centimetres applies for the kiosk's camera positioning, though the agency notes travellers using wheelchairs can also use the system, and each traveller, including family members, must complete the process individually.

What it means for Indian travellers

For Indian visitors flying via Narita, pre-registering on Visit Japan Web ahead of departure remains optional but is what unlocks the faster combined process; those without an IC chip passport or without a Visit Japan Web registration can still use staffed counters or paper forms as before, simply without the time saving. Reports suggest the combined process can cut airport exit time by twenty to thirty minutes compared with the separate queues it replaces.

Traveller tips

• This is a rapidly evolving rollout; confirm current terminal coverage and requirements directly on the official Visit Japan Web site or with your airline before travelling.
• Registering on Visit Japan Web typically takes about fifteen minutes and is free; it can be completed any time before boarding.
• India has been rolling out chip-based e-passports since 2025, identifiable by a gold chip symbol on the cover, but older non-chip Indian passports remain valid and in wide circulation; check which type you hold before counting on kiosk access.
• Travellers with items to declare, or without an IC chip passport, should still expect to use a staffed customs counter.